iGate Patini Hiring Trainee Associates at Mumbai

(0-1 Years) Trainee Associates - Application Support @ Mumbai
http://www.ChetanaS.org

Job Position : Trainee Associate - Application Support

Job Designation : Trainee

Job Category : IT / Software

Job Location : Mumbai, Maharashtra

Desired Experience : 0 to 1 Year

Key Skills : Application Support, C, C++, Daily Ticket Analysis, Project Dashboard
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tp://www.ChetanaS.org
Desired Skills :
• Good reasoning and analytical skills, client communication both verbal & written.
• Monitoring the ticketing tool/queues, assigning and notifying about the tickets to appropriate teams/stake holders.
• Providing time to time process updates to the senior management.
• Keeping track of all Starters and Leavers and taking care of creation and deletion of all accounts (client id's).
• Notifying clients and SDM about new Joiners and Leavers.
• Collecting data, analysis, Report formulation and management of MIS.

Job Description :
• Preparing Project Dashboard for senior management every week which shows the overall progress of the goals of the project.
• Preparing SLA reports on weekly basis and sending it to management and clients.
• Preparing dashboards and presentations for clients and thereby analyzing the overall performance of the process.
• Preparing Unit calculation report every month for billing from the clients.
• Preparing/Updating Daily Ticket analysis & Daily Ticket summary Report.
• Maintaining and updating leave plan of team, project related documents on the repository and keeping track of all assets of the project.
• Preparation of daily / weekly / monthly reports for management as well as for clients.
• Coordinating with all the teams and providing necessary information and data to them as and when required.

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