QUALCOMM Hiring Associate Engineer IT Operations at Hyderabad

Company        QUALCOMM

Website          www.jobs.qualcomm.com

Eligibility        Bachelor’s degree in CS, IS, or Engineering /equivalent Diploma

Experience     Freshers/Exp


Location         Hyderabad

QUALCOMM

Job Role: Associate Engineer - IT Operations Center

Job Summary :

Responsibilities: IT Engineer Associate - IT Operations Center is responsible for all triages monitored by Centauri. Also responsible for all L1 & L2 Network activities and NBU.

Skills/Experience:

. Provide monitoring and overall support to the successful operation of Qualcomm's network (domestic/International offices of Qualcomm)

. Work closely with Operations and Network Engineering to test and install network equipment and services

. Provide support to managed services, including routers and switches. Work closely with Network Engineering to ensure managed services functionality meets or exceeds customer expectations for performance

. Perform network trouble isolation and resolution as needed. Provide Tier 2 support to ITCS to ensure customer network performance. Work closely with vendors as needed to reach resolution of service affecting network troubles

. Monitor network capacity utilization

. Perform network maintenance as needed

. Generate end user network performance reports as needed

. Performs day-to-day application administration and maintenance of VERITAS Netbackup Datacenter and VERITAS Netbackup Professional products used for enterprise backup and recovery services.

. Works closely with Tier 3 organizations and vendors to resolve difficult backup infrastructure problems.

. Troubleshoots backup hardware infrastructure problems and places service calls when problem cannot be resolved.

. Troubleshoots and resolves client-side backup software problems.

. Performs data restores for both server and desktop workstations in the event of data loss or corruption.

. Load tape media into automated tape libraries at multiple sites.

. Perform consolidated event management for all of Qualcomm IT using Proxima Centauri.

. Produce reports with metrics on service requests, problem management, backup and statistics, number of events for IT and business units, etc.

Cisco certification (CCNA)

. Proficient in UNIX and Windows NT/W2K/XP operating systems

. In depth knowledge of IP network routing principles

. In depth knowledge of data communications network principles

. Strong verbal and written communication skills

. Strong analytical skills. Must be able to logically isolate and resolve network and customer service affecting troubles.

. Proficient in network monitoring and troubleshooting

. Strong problem solving skills. Must be able to take an engineering approach to resolving client and server-side backup issues.

Education Requirements: New/Recent college graduates with Bachelor's degree in Computer Science, Information Systems, or Engineering or equivalent Diploma.

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