Wipro Infotech Hiring IT Service Desk Engineers B.Sc, Diploma, B.Com, B.A, B.B.A, BCA

Company Name:    Wipro Infotech

Website:               www.wipro.com

Qualification:         B.Sc, Diploma, B.Com, B.A, B.B.A, BCA

Experience:          0 to 4 years

Location:              Chennai

Salary:                 INR 1,00,000 - 3,00,000 P.A

Job Role:              IT Sevice Desk Engineer


Job Description:

--> To provide 1st line technical support; answering support queries via phone, email, Chat and Web

--> To maintain a high degree of customer service for all support queries and adhere to all service management principles.

--> To take ownership of user problems and be proactive when dealing with user issues.

--> Logging / verifying customer details

--> Identifying the issue and categorizing / prioritize the incident

--> Creating a ticket in CRM tool

--> Referring KB for workaround / resolution and attempting resolution

--> Strong interpersonal skills are a prerequisite.

--> Ability to work effectively in a dispersed team and individually.



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