Best Management Hiring CSR at Bangalore, EcoSpace

Company        Best Management Services

Website          www.best-serv.com

Eligibility        Graduate/Undergraduate/10th

Experience     0-2 Years

Location         Bangalore, EcoSpace


Best Management Services

Job Role: CSR’s

Job Summary :

JD:
Customer Service Associates CSA, 300 vacancies FOR MNC International companies.

In Bound voice process UK, US, Australian shift.

A CSA in this role deals with a number of incoming calls pertaining to the client’s business.

The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.

MINIMUM ELIGIBILITY

Education / Qualifications:
Graduate / with (0 to 2 yrs)or without Experience

Undergraduate – min 6 months of work experience

10th Pass above 19 years of age and min 6 months of work experience

Travel boundary limits: Candidate should be residing within the local transport limits of bangalore city

KEY RESPONSIBILITES
• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.

• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.

• Ensures all information provided is post verification and authentication as per the Data Protection Act

• Updates the client software with customer information, queries and Service requests.

• Provides new thoughts and ideas for process improvements

• Works in conjunction with process requirements and metrics (SLA)

• Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer

KNOWLEDGE AND SKILLS
• Excellent communication skills

• Polite and customer service oriented

• Able to comprehend customer queries and provide the relevant resolve

• Exhibits patience and empathy to resolve customer queries

Typing Skills: 15 wpm with 85 % accuracy

Who can apply:
1. Any graduate except
MBA fresher’s (regular course passouts)
BE/B-Tech
Bsc Bio Tech/Mirco Bio
MCA
LLB
CA/ICWA
MBBS/MDS
BDS (Dental)
M Sc (IT/CS)

2.Undergraduate – min 6 months of work experience

3.10th Pass above 19 years of age and min 6 months of work experience

4.Candidates willing to work in any shift.

5.Candidates with excellent communication skills, grammar pronunciation, baisc Aptitude, baisc computer knowledege, good typing speed, excellent Listening skills, good presentation skills & Comprehension.

Salary: 14k to 20k/month. Spot offers for deserving candidates.

with “CSR” in subject line

Contact Us:

Forward Your Resume: jobs@best-serv.com