Growel Softech Hiring Service Desk L0 at Mumbai

Company        Growel Softech Ltd

Website          www.growelsoftech.com

Eligibility        Any Graduate/PG

Experience     0-2 Year


Location         Mumbai

Growel Softech Ltd

Job Role: Service Desk L0

Job Summary :

We have the opening for the post of Service Desk for Mumbai Location :

CTC offered : 10000/- pm

Responsible for Service desk Delivery

Call logging / follow ups/ closures for various incidents related to various applications and OS.

Call escalation for the issues which are not of user end.

Support for various departments

Call logging / Assigning / Follow ups for Network, Server, Applications, CRM, Outlook related issues.

EOD pending tickets reports.

Daily MIS report.

Weekly Tracker

Service desk mails handling.

Vendor coordination

Provide First Level Support over Message Delivery System (Telephone, email)

Well verse with MS Office, Windows Operating System etc

Answer staff questions in person and via phone on all company supported applications.

Determine source of computer problems (hardware, software, user access, etc.).

Advise staff on appropriate action.

Serve as liaison between staff and the technology department to resolve issues.

Work one-on-one with staff on application projects.

Document resolutions for future reference.

Escalation of incidents as per Escalation Matrix.

Other duties as assigned

If interested request you to please send your updated profile with following details:

Current CTC:

Expected CTC:

Notice Period:

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